Twitter is just a platform that is great sharing content and discussing trending topics, but maybe it is many handy usage is for customer support and issue maneuvering. Many brands have even their very own customer help Twitter records, staffed by a group that responds to questions and issues.
To streamline the consumer service procedure, numerous businesses put up an auto-responder to acknowledge @mentions on Twitter and guarantee the client that their grievance will be managed. But it is territory that is dangerous because auto-responders can result in some embarrassing fails - none much more than the financial institution of AmericaвЂ™s Twitter fiasco during the Occupy movement.
After A occupy activist was chased away from a Bank of America building by authorities in ny, he chose to tweet the picture and mention @bankofamerica within their 140 figures.
The bank was quick to reply as with most@mentions.
But, the response had been an auto-responder with a generic вЂњThank you for calling us. How do we help?вЂќ message.
Now, if you should be attempting to purchase a new charge card or enhance your card restrictions, an auto-reponder using this message may be appropriate.